That said, my room was a lot better than my brother's at the other tower of the hotel. The hotel has aged and the rooms were large but wall paper was peeling and if there was one tile NOT cracked in the bathroom I would be surprised. I chose the hotel because it was nice 5-6 years ago when I originally stayed. However, it has estimated a fine for the hotel for up to a million pesos (roughly 96,000 dollars) but none of the Cuban officials had presented a complaint.I stayed here on the second leg of a family vacation. The unit of the government of Mexico responsible for the protection of consumers, the Procuraduría Federal del Consumidor (Profeco), declared it is unable to close the hotel because such measure is only applicable on repeated violations. They also mentioned that the rooms were booked and paid for by an American company it could not possibly have kept any funds and send them to the government of the United States. Hotel Sheraton released a statement, on February 8, denying discrimination based on national origin. This act, however, is in violation of the 1996 Law of Protection of Commerce and Investments from Foreign Policies that Contravene International Law that prohibits companies that are located in Mexico from blocking commerce and investments that are caused by the application of foreign laws. On Februthis hotel was involved in an international incident when a group of Cuban delegates where expelled from the hotel upon pressure from the United States Department of Commerce to enforce the embargo against Cuba. In 1969 the Maria Isabel was sold to Sheraton which renamed it the Maria Isabel-Sheraton Hotel and added a new rear tower, designed by Mexican architect Manuel De Santiago-de Borbón González Bravo (great-grandson of Queen Isabella II of Spain), increasing the number of rooms from 502 to 747. In November 1963, Balsa Hotels became represented by Sheraton Hotels in the US.

In April 1963 the Maria Isabel was taken over by Mexican hotel magnate Cesar Balsa's Balsa Hotels. It was designed by renowned Mexican architect Juan Sordo Madaleno, working with architects José Villagrán García, Ricardo Legorreta, and José Adolfo Wiechers. The Maria Isabel Hotel was built in 1962 by Bolivian tycoon Antenor Patiño.

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